At Maydan Home Décor, we strive to provide our customers with high-quality products and a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Please review our return policy below to understand your options.
- Eligibility for Exchange:
We offer exchanges only for items that are damaged upon receipt or in case of incorrect sizing. Exchanges are not provided for any other reason.
- Damaged Goods:
If you receive damaged goods, please contact our customer service team at +233243458273 within 48 Hours of receiving your order.
To expedite the process, please provide clear photos of the damaged item(s) and include your order number through our WhatsApp channel.
Our team will assess the damage and guide you through the exchange process.
- Incorrect Size:
If the size of the item you ordered does not fit, please contact our customer service team at +233243458273 within 48 Hours of receiving your order.
We will provide you with instructions on how to proceed with the exchange. Please note that the item must be in its original packaging, and with all tags attached.
- Return Process:
To initiate an exchange, contact our customer service team at +233243458273 with your order number, a description of the issue, and, if applicable, attached photos.
Once your exchange is approved, we will provide you with instructions on how to return the item(s).
- Return Shipping:
Customers are responsible for the return shipping costs, except in the case of damaged goods for which we will bare the responsibility.
- Condition of Returned Items:
Items must be returned in their original condition, unused, with all tags attached, and in the original packaging.
- Processing Time:
Once we receive the returned item and verify its condition, we will process the exchange. Please allow 4 working days for the process to be completed.
- Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at +233243458273.
By making a purchase on our website, you acknowledge and agree to abide by our return policy.
Maydan Home Décor reserves the right to update or modify this return policy at any time without prior notice.
Thank you for choosing Maydan Home Décor. We appreciate your business!